Refund policy

Refund policy

We have a 14-day return policy on non personalized items,  which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

We do not accept returns on personalized items. If there is something that does not meet your expectations, please reach out and we will do our best to make it right. 

To start a return, you can contact us at info@thebhb.co. 

If your return is accepted, it is your responsibility to send the product back to us. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@thebhb.co

Countries & Policy

Countries: United States

Returns: Accept returns for both defective and non-defective products

Product condition & Window

Product condition: New only

Window: 14days

Method & Fees

Method: By mail

Return label: Customer responsibility

Restocking fees: No cost

Refund processing time: 7 days